• Prepaid orders only
  • Free shipping above ₹999
  • Prepaid orders only
  • Free shipping above ₹999
  • Prepaid orders only
  • Free shipping above ₹999
  • Prepaid orders only
  • Free shipping above ₹999

NEED’LE

Terms & Conditions

Last updated: 18 October 2026

Welcome to NEED’LE. These Terms & Conditions govern your access to and purchases through https://shopneedle.in. By using our website, creating an account or placing an order, you agree to these terms, subject to applicable law.

Please read them carefully before making a purchase.

1. About NEED’LE

NEED’LE is an apparel brand based in Coimbatore, Tamil Nadu, India. In these terms, “NEED’LE”, “we”, “us” and “our” refer to NEED’LE.

2. Accounts and Sign-In

You need a NEED’LE account to place an order. You can browse and add items to your shopping bag without signing in.

You can create an account with an email address and a password of at least 8 characters, or sign in with Google. When you use Google sign-in, we receive your name, email address and profile picture from Google to create your account. Google’s terms and privacy policy apply to that sign-in.

Your account stores your name, email address and mobile number. The mobile number you enter at checkout is saved to your account to pre-fill future orders. You can update your name and mobile number on the Account page.

You may save delivery addresses to your account and mark one as default. Only you can view, change or delete your saved addresses.

You are responsible for keeping your password confidential, for signing out on shared devices, and for activity carried out through your account. If you suspect unauthorised access, contact us promptly.

You can reset your password through “Forgot password”, which emails a reset link to your registered address. A reset link works once, is valid for 1 hour, and only the most recent link works. Open it in the same browser you requested it from.

To close your account or request deletion of your personal data, email needle.support@gmail.com. Some order records must be retained for legal, tax or accounting purposes, as explained in our Privacy Policy.

3. Products and Descriptions

We make reasonable efforts to display our products, colours, fabrics, fit, sizes and other specifications as accurately as possible.

Actual colours may vary slightly depending on screen settings, lighting and photography. Product images are intended to represent the product as accurately as reasonably possible.

Products are offered in the sizes shown on each product page (S to XXL, subject to availability). Where a size chart is provided, please review it before ordering, as we do not accept exchanges for size (see Section 11).

Stock indicators such as “Only X left” or “Sold out” reflect our records when the page loads and may change at any time as other customers order.

If a product is defective, damaged or materially different from its description, you may contact us for a resolution under Section 11 and applicable law.

4. Pricing and Promotional Offers

All prices are displayed in Indian Rupees (INR) and are inclusive of all applicable taxes. Shipping charges, if any, are shown separately before payment.

NEED’LE may introduce, modify or discontinue launch offers, promotional prices, discount codes and other campaigns from time to time.

The item prices, shipping charge and order total for every order are calculated by our system from our current catalogue and shipping settings when the order is created. Prices or totals displayed or altered on your device are not used. The total shown on the payment screen is the amount payable for that order.

The price confirmed for an order at checkout will apply to that order, subject to applicable law. Changes to prices or promotions will not retrospectively alter an already confirmed order.

If a genuine pricing or technical error occurs, we will contact you and resolve the issue fairly in accordance with applicable law.

5. Shopping Bag and Stock Availability

Your shopping bag is stored in your browser on your device. It is not saved to your account and will not appear on other devices. It is kept when you sign out.

Adding an item to your bag does not reserve it. You cannot add more units of a size than are currently in stock.

Prices and stock are checked again when your bag loads and when you open checkout. If an item has sold out or its available quantity has dropped, your bag is adjusted automatically and you are shown what changed before you continue.

6. Placing and Confirming Orders

Orders must be placed through our website. Checkout has two steps:

  1. Delivery details — you enter or select your name, 10-digit mobile number, delivery address, city, state and 6-digit PIN code, and optionally an email address for order updates (if left blank, your account email is used).
  2. Payment — when you select “Proceed to Payment”, the items in your order are reserved for you and your order is given an order number. The reservation lasts 10 minutes, and a countdown is shown. You then pay by UPI and submit your UPI transaction reference (see Section 7).

About the reservation:

  • If you close checkout during the 10 minutes (for example, to pay in your UPI app), your items stay reserved. Reopening checkout from the same browser with the same bag resumes the reservation. Signing out removes the saved reservation details from that browser.
  • If you go back to change your delivery details, the reservation is released immediately and a new one is created when you proceed again.
  • Each account can hold only one reservation at a time. Starting a new checkout releases any earlier unpaid reservation.
  • Each account may select “Proceed to Payment” up to 10 times per hour. This prevents stock from being held away from other customers.
  • If no payment reference is submitted within 10 minutes, the reservation expires automatically, the reserved order is cancelled and the items return to stock.

Each order may contain up to 30 separate items, with a maximum of 20 units per item and size.

You are responsible for providing accurate contact information, delivery addresses, product selections and other details required to fulfil your order.

An order is subject to payment verification and acceptance by NEED’LE. An order number, on-screen confirmation, acknowledgement email or downloadable invoice does not by itself mean that payment has been verified or that dispatch has occurred.

We may contact you to clarify order details or investigate suspected fraudulent activity.

If we cannot fulfil a paid order, we will inform you and refund the amount paid.

7. Payment Terms

NEED’LE accepts prepaid payments by UPI only. Cash on Delivery (COD) is not available.

How to pay:

  • At checkout we display a UPI QR code and our official UPI ID, pre-filled with the exact order amount and an order reference.
  • Scan the QR code with any UPI app (such as Google Pay, PhonePe or Paytm). On mobile, you may instead tap “Open UPI app”.
  • Payments are received only in NEED’LE’s official UPI account shown at checkout. Your UPI app may show an individual’s name as the payee; this is NEED’LE’s official account.

Before paying, check that the UPI ID, payee name and amount in your UPI app match what is shown on our checkout page, and pay the exact amount shown. Only pay through the checkout page on shopneedle.in. Do not act on payment requests or UPI IDs sent through unsolicited messages, calls or social media.

After paying, you must enter the 12-digit UTR (UPI Transaction Reference) number shown on your UPI app’s payment confirmation screen to complete the order.

  • Each UTR can be used for one order only. A UTR that has already been used for another order will not be accepted.
  • Submitting a false, altered or someone else’s payment reference is misuse of the website and may result in cancellation of the order and restriction of the account, in addition to any remedy available under law.

After you submit the UTR, your order shows as “Pending verification” until our team manually matches the UTR and amount to the payment received. Orders are processed only after payment has been verified. If we cannot verify a payment, or the amount received does not match the order total, we will contact you before taking further action.

If you pay after your 10-minute reservation has expired, you can still submit the UTR. Your order will be restored if the items are still in stock. If they have sold out in the meantime, the order cannot be restored; contact us with your UTR and we will refund your payment in full.

If your account was debited but the order was not confirmed, do not pay again. Contact us with the UTR and order number (if available).

NEED’LE will never ask for your UPI PIN, banking password, OTP or other payment authentication credentials. We do not receive or store your bank or card details. Your payment is processed entirely by your UPI app and bank.

8. Order Status, Notifications and Invoices

You can view your orders and their progress under Account → Orders while signed in. An order moves through these statuses: Order Placed (pending verification) → Payment Confirmed → Shipped → Delivered. An order may also show as Cancelled.

Statuses are updated by our team and may not change in real time.

Where an email address is available, we send an email when your order is received and each time its status changes. These are service messages about your order, not marketing. Emails may occasionally be delayed or filtered as spam; your Orders page always shows the current status.

Once your order ships, we will share the courier name and tracking details, where available, by email, phone or WhatsApp.

You can download a computer-generated PDF invoice for each order from your Orders page. Invoices are generated from the details recorded for the order. If an invoice contains an error, contact us and we will correct it.

9. Shipping and Delivery

NEED’LE ships across India, subject to courier service availability at the delivery PIN code.

Shipping is free when the item subtotal is above ₹999. For orders with an item subtotal of ₹999 or less, a shipping charge of ₹119 applies. The applicable charge and free-shipping threshold are always shown at checkout before payment and may be revised from time to time; the amounts shown at checkout apply to your order.

Delivery estimates depend on the destination, courier service, dispatch schedule and other operational factors. An estimated delivery date is not an unconditional guarantee.

We will make reasonable efforts to dispatch orders promptly and communicate material delivery issues. Delays may occur due to courier disruptions, weather, operational constraints or circumstances beyond our reasonable control.

Please ensure that your delivery address, PIN code and contact number are accurate and that someone is available to receive the package where required.

For delivery problems, contact us with your order number and relevant shipment details.

10. Order Cancellation

Cancellation requests are reviewed individually before dispatch. To cancel an order, contact NEED’LE as soon as possible with your order number; orders cannot be cancelled from the account page. Approval depends on the order’s processing and dispatch status.

Once an order has been dispatched, it cannot be cancelled through our standard cancellation process.

Unpaid reservations are cancelled automatically when the 10-minute payment window ends (Section 6). Orders for which a payment reference has been submitted are never cancelled automatically; only our team can cancel them, after review.

When an order is cancelled, its items return to stock and you will be notified by email where an email address is available. If you had already paid, the amount will be refunded to the UPI account you paid from. A status change to “Cancelled” does not by itself mean the refund has already been sent.

Nothing in this section excludes any cancellation, refund or other right that applies under mandatory consumer-protection law.

11. Returns, Exchanges and Refunds

No change-of-mind returns or exchanges. We do not accept returns, exchanges or refunds because you changed your mind, chose the wrong size or colour, or no longer want the product. Please check the product description and size chart before ordering.

Defective, damaged or incorrect items. If you receive a product that is defective, damaged in transit, different from what you ordered, or materially different from its description, we will put it right. Depending on the circumstances and stock, we will offer a replacement or a refund.

If your product is defective, damaged or incorrect, you must contact us within 48 hours of delivery. Claims reported after 48 hours may not be accepted. Contact us at:

Please include:

  • The order number.
  • A description of the issue.
  • Clear photographs or videos of the product, its labels and the packaging.

The reporting period helps us investigate promptly. It does not remove any consumer right or remedy that cannot lawfully be restricted.

If a return is needed, we will give you return instructions. For approved claims, we will bear the return shipping cost.

Approved refunds are made to the UPI account from which the payment was received, or by another lawful method agreed with you. We will tell you when the refund is processed. The time for the amount to reach your account depends on your bank and UPI provider.

12. Customer Responsibilities

You agree to:

  • Provide accurate information when creating an account and placing an order.
  • Pay only through the official payment instructions shown at checkout.
  • Submit only genuine payment references for payments you have actually made.
  • Keep your order number and UTR available until the transaction is resolved.
  • Use our website lawfully and refrain from fraudulent activity.

We may investigate suspected fraud, payment discrepancies or misuse of our services, subject to applicable law.

13. Acceptable Use and Website Security

You must not:

  • Use bots, scripts, scrapers or other automated tools to place orders, reserve stock, or copy or extract website content or product data.
  • Repeatedly create reservations or orders without intending to pay, in order to hold stock away from other customers.
  • Attempt to bypass or interfere with price, stock, shipping or payment checks, or tamper with requests sent from your browser to our systems.
  • Attempt to access admin areas, other customers’ accounts or orders, or any data or system you are not authorised to use.
  • Probe, scan or test the website for vulnerabilities, or interfere with its security, availability or performance.
  • Send spam, abusive or unlawful content through the contact form or any other channel.

To protect the website and other customers, we apply technical safeguards, including limits on checkout attempts (Section 6) and on Contact form messages (no more than 3 messages from the same email address in 10 minutes, with an overall limit during busy periods) and automated filtering of suspected bot activity.

Where misuse is suspected, we may take proportionate action permitted by law, including cancelling the affected order or restricting the account, subject to applicable consumer rights.

If you discover a security issue, please report it to needle.support@gmail.com and do not exploit it.

14. Cookies and Browser Storage

The website uses only essential cookies and browser storage, to keep you securely signed in, remember your shopping bag, and keep an active payment reservation if you leave checkout and return. We do not use analytics, advertising or third-party tracking cookies.

If you block or clear cookies and site data, you may be signed out, your bag may be emptied, or an active reservation may not resume automatically. More details are in our Privacy Policy.

15. Third-Party Services

We rely on trusted third-party providers to operate the website:

  • Supabase — database, account login and product image storage.
  • Google — Google sign-in, and Gmail for sending order and contact-form emails.
  • Vercel — website hosting.
  • Courier partners — delivery.

Your UPI app, its payment service provider and your bank process your payment under their own terms. NEED’LE is not a party to the payment arrangement between you and those providers.

Outages or disruptions at these providers may temporarily affect the website, sign-in, checkout or emails. We will make reasonable efforts to restore service. NEED’LE remains responsible for its own obligations under applicable law.

16. Communications and Electronic Records

By placing an order, you agree that we may contact you by email, phone or WhatsApp, using the details you provide, about your order, payment, delivery or support request.

Messages sent through our Contact form are stored securely so our team can respond, and are forwarded to our support inbox by email.

Order details, payment references, status updates and invoices are kept as electronic records. These records, together with your order confirmation, may be relied on as evidence of the transaction, subject to applicable law.

17. Intellectual Property

Unless otherwise stated, NEED’LE’s brand name, logos, product artwork, graphics, photographs, written content and other original website materials are owned by NEED’LE or used with permission of the relevant rights holder.

These materials may not be reproduced, distributed, modified or commercially exploited without our prior written permission, except where permitted by law.

Buying a product does not transfer any intellectual property rights to you.

18. Website Availability and Accuracy

We aim to keep our website accurate, secure and accessible. However, uninterrupted or error-free access cannot be guaranteed.

We may update product information, correct errors, modify website features or temporarily suspend parts of the website, including checkout, for maintenance, security or operational reasons.

Such changes will not remove rights you have already acquired under applicable law.

19. Limitation of Liability

To the extent permitted by applicable law, NEED’LE will not be responsible for indirect or consequential losses, or for losses arising from circumstances beyond its reasonable control, including disruptions at UPI apps, banks, courier partners or other third-party providers. Our total liability for any order will not exceed the amount paid for that order.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, legally non-excludable obligations, or consumer rights and remedies that cannot lawfully be excluded or restricted.

20. Privacy

Personal information is handled in accordance with our Privacy Policy (https://shopneedle.in/privacy), which explains what information we collect, why we use it, who we share it with and how you can exercise your rights.

Please read our Privacy Policy alongside these Terms & Conditions.

21. Complaints and Grievance Redressal

For order-related concerns, payment issues, delivery problems or complaints, contact our Grievance Officer:

Please include your order number, UTR (for payment issues) and relevant details so that we can investigate.

We will acknowledge your complaint within 48 hours and resolve it within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020. If you are not satisfied with our response, you may approach the National Consumer Helpline (1915 or https://consumerhelpline.gov.in) or the appropriate consumer commission.

22. Changes to These Terms

NEED’LE may update these Terms & Conditions when our products, operations, website features or legal requirements change.

The revised terms will be published on this page with an updated date. Changes apply from the date of publication, do not affect orders already placed, and do not override rights that cannot lawfully be removed.

23. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India, including the Consumer Protection Act, 2019 and the rules made under it.

Subject to your statutory rights, disputes will be subject to the jurisdiction of the competent courts and forums at Coimbatore, Tamil Nadu. Nothing in these terms restricts your right to approach a consumer commission where you are legally entitled to do so.

NEED’LE — Everyday essentials, considered carefully.